Chicagoland Au Pairs & Host Families

a blog for au pairs & families in Elmhurst, Addison, Oak Brook, Villa Park & Lombard, Illinois by your local childcare coordinator Kim Campbell

It seems like every time you turn around nowadays there is a customer satisfaction survey. Some of us dismiss them-I’ve done it!- claiming life is too busy. Other people take it as what may be their main chance to let the corporation know what they think works well and what needs improvement. As you can see from Natalie Jordan’s email below to host families, good changes have been made as a result of feedback from these surveys. They weigh your opinions carefully.

For us LCCs, survey feedback means even more. It means you took the time to thank us for the service we provide to your family and au pair by telling us exactly what you like that we’ve done well. It means you care enough to let us know what areas we could improve upon. It also means that the headquarters takes note that my particular host families care enough about my position and their au pair to spend the time filling it out. Please take 10 minutes out of your day today to complete your survey and I will be grateful!

Here is what Natalie has to say about the survey:

“Dear Host Family,

Each year, we take the opportunity to invite active host families to share feedback on their program experience through our customer satisfaction survey. We continue to utilize the valuable feedback you provide in order to make changes and improvements to our program. Here are just a few of the updates we’re delighted to share with you based upon the perspective that many of you have shared with us in previous surveys, including modifications to the survey itself:

Cultural Care Au Pair is now the only program sponsor to conduct all recruitment and screening of au pairs through our own offices worldwide. As opposed to other organizations who utilize agents, Cultural Care Au Pair is able to provide direct oversight to this important process and make changes and modifications on an ongoing basis. This reflects a commitment to even higher quality and allows for more direct and efficient communication of the needs of our program participants to the staff around the world.
Based on your feedback, we have opened new recruitment countries including China, Thailand and Ireland. Again, with Cultural Care Au Pair staff in each of these offices, we are able to promote the program to applicants in these highly desirable locations and provide them with appropriate expectations and superior support as they prepare for their year in the U.S.
We have launched our new website at www.culturalcare.com with newly added features, testimonials, and information that you have asked for. One of the most exciting features of the website is the new Search and Select function which provides a more robust search engine for families who wish to engage more directly in the applicant search process.
In recognizing the demands of your busy schedules, we have once again reduced the length of the host family survey and will now send it out in the Fall only and we will no longer be sending the survey to families each Fall and Spring.
While we do have some smaller questionnaires for au pairs, we will be launching a comprehensive satisfaction survey specifically for au pairs in the Spring of 2012 which will allow Cultural Care to receive even more feedback from an even wider audience of program participants.

Please know that we review each and every survey response at the highest level of the organization and we thank you in advance for taking time out of your demanding schedule to complete this survey.

We now invite you to complete our Fall 2011 survey. This short survey should take only about 10 minutes to complete. Please try to answer all of the questions; however, if a question does not apply to you, simply leave it blank. Please be sure to complete the survey no later than September 29th. Rest assured that your responses, while not anonymous, will only be used to assist and inform the staff and Local Childcare Coordinators of Cultural Care and will not be shared with others or used in any other way.

Thank you in advance for your participation in this survey as well as your continued commitment to cultural exchange.

Sincerely,

Natalie Jordan
Senior Vice President
Cultural Care Au Pair”

Fall is not just back-to-school season, but also back-to-”soccer practice, piano lessons, dance classes and everything else” season. Make the transition back into this schedule even easier with live-in childcare from Cultural Care Au Pair, which can help you balance all this by:

Giving an extra hand with pick-ups and drop-offs.
Providing coverage for sick days, snow days, nights and weekends.
Getting the kids ready for the day and helping them with homework.
Helping to prepare meals.

Not only will Cultural Care be able to help you manage your busy schedule but we are also now offering you huge savings to make this option more affordable! Apply today, September 9, 2011 through September 13, 2011, using promo code PCSWD2011 and we will offer you a $500 program fee discount!

If you’d like to hear more about hosting an au pair email me at Kim.campbell@lcc.culturalcare.com

To qualify for the $500 program fee discount, families must apply with promo code PCSWD2011 be new to Cultural Care Au Pair, apply from September 9, 2011 through September 13, 2011, and welcome an au pair by December 31, 2011. Selection fee of $275 must be paid upon final au pair selection. Offer cannot be applied retroactively and may not be combined with any other program fee discounts (excluding host family referral bonuses). Program fee discounts may only be applied to program terms of 30 weeks or more

Did you know that here in Illinois we have a new pay as you go option for new & renewing families? This means your family can pay for your au pair monthly instead of all up front. Here is an example of the cost breakdown details. Contact me for specifics kim.campbell@lcc.culturalcare.com :

“Under our monthly payment plan (MPP), a family’s payment schedule would be:

Application fee of $75
Selection fee of $275 due upon finalling
$1495 + domestic transportation fee, due 30 days before the au pair’s arrival
8 monthly installments of $760, starting 1 month after the au pair’s arrival”

Hey au pairs, do you want to see America with a big bunch of fellow au pairs in an affordable way?  Cultural Hiways has trips planned to DC, California and NYC coming up.

One question that often pops up between au pairs & host families is “What does it mean to provide room & board?”

Clearly the host family needs to provide a room and the meals, but are there more expenses? Should they pay for travel expenses? Toiletries? Does a family need to define exactly what they will cover or won’t cover?

The truth is that information is power and the more a host family and their au pair understand what is and isn’t typically provided the less misunderstandings & hurt feelings will occur. So without any further ado, here is a synopsis of what au pair expenses to pay for and what not to pay for (details inspired by the Host Family Handbook blog). I recommend you share this with all adult members of the household and post a copy of this in your family handbook so you can access it whenever there is a question.

Host families should provide:

All meals at home

All classes and activities related to your children (pool pass, ice cream once a week, etc..a petty cash fund of $20-40 might help keep this going smoothly. Ask your au pair to record what the money is spent on if you’d like to keep track.)

Petty cash for grocery replacement so if the au pair finishes up the milk, eggs, bread etc… they can replace it.

Reasonable food requests (Example, “I love that yogurt you get the kids. Can you get a couple of blueberry flavored ones for me too?” or “Would you mind if we get skim milk for my cereal?”)

All meals and activities that your au pair & family attend together either when on duty or by special invitation (dinner out, museums)

$500 towards educational expenses related to their accredited coursework (this can include textbooks).

All transportation to and from classes and au pair meetings (providing bus pass & train passes would be an alternative to lending the car or driving au pair there.)

Initial set-up for your au pair’s arrival: shampoo, conditioner, a phone card, favorite foods, etc.

Basic cell phone to contact you in case of an emergency and for regular communication with you when out with the children.

If they are invited to join you on vacation and work: expenses related to room & board & activities on this vacation

Host family shouldn’t provide:

More cash than than the weekly stipend.

Toiletries- shampoo, conditioner, body wash, etc. Have some for when your au pair arrives, but you shouldn’t pay for these monthly.

Gas for personal car use. Au pairs should return the car after personal use with the same amount of gas as they began with. For short trips this might become impractical so perhaps only when the needle markedly goes down.

$500 deductible for car accident when au pair is using the car on her own time and car is damaged.

Unreasonable grocery requests.  Examples of an unreasonable requests might include candy supplies or only organic produce.

Overseas calls. Some host families provide the au pair with a calling card for their first month to help them connect to loved ones but with Skype and the internet they can find alternative ways to keep in touch.

Large cellphone bills. Make sure the au pair knows how many minutes and texts are provided in the basic plan and that she is aware it is her responsibility to pay any overages.

Do you consult the Better Business Bureau before you make any business decisions? Many do. It is a reliable association that provides unbiased reviews of companies. Recently the BBB reevaluated us and  Cultural Care Au Pair made the grade and received an A-.

The BBB noted a number of improvements which gave us a big increase in our rating and also made Cultural Care eligible for accreditation. Cultural Care Au Pair staff and LCCs have worked very diligently to improve our score and this improvement in our status was reflected in our customer feedback from our annual survey. Some notable changes:

*New matching process
*Repeat family rewards
*Changes to payment plans
*Expanding our online presence:Twitter, Linked In, getsatisfaction.com &Facebook

As a local LCC in Chicago I am committed to improving the customer experience even more, so please keep sharing your feedback and telling me what we’re doing right and what we could improve!

“The more that you read, the more things you will know. The more that you learn, the more places you’ll go.”
-Dr. Seuss

It is Dr. Seuss’s birthday and as he once said “A person is a person no matter how small” Honor your little people by giving them the gift of cultural exchange and quality childcare with an au pair from overseas this year.

Families who submit an application between February 22, 2011, and March 7, 2011 will receive a $75 application fee waiver in addition to a $350 program fee discount.

As a special bonus, all families who apply with the promo code will be automatically entered in a drawing to receive Dr. Seuss’s Beginner Book Collection! The winner of this gift will be selected at random on March 8, 2011.

Email me at kim.campbellATlcc.culturalcare.com for the promotional code to apply fee free and risk free.

The fine print:

*To qualify for this offer, families must be new to Cultural Care Au Pair, apply between February 22, 2011, and March 7, 2011, welcome an au pair by July 31, 2011. Total program discounts cannot exceed $650. The winner of the Dr. Seuss Beginner Book Collection will be selected by random drawing. Host family must be active at time of drawing. Gift cannot be substituted or exchanged, and will be mailed to winner within 10 days.