It seems like every time you turn around nowadays there is a customer satisfaction survey. Some of us dismiss them-I’ve done it!- claiming life is too busy. Other people take it as what may be their main chance to let the corporation know what they think works well and what needs improvement. As you can see from Natalie Jordan’s email below to host families, good changes have been made as a result of feedback from these surveys. They weigh your opinions carefully.
For us LCCs, survey feedback means even more. It means you took the time to thank us for the service we provide to your family and au pair by telling us exactly what you like that we’ve done well. It means you care enough to let us know what areas we could improve upon. It also means that the headquarters takes note that my particular host families care enough about my position and their au pair to spend the time filling it out. Please take 10 minutes out of your day today to complete your survey and I will be grateful!
Here is what Natalie has to say about the survey:
“Dear Host Family,
Each year, we take the opportunity to invite active host families to share feedback on their program experience through our customer satisfaction survey. We continue to utilize the valuable feedback you provide in order to make changes and improvements to our program. Here are just a few of the updates we’re delighted to share with you based upon the perspective that many of you have shared with us in previous surveys, including modifications to the survey itself:
Cultural Care Au Pair is now the only program sponsor to conduct all recruitment and screening of au pairs through our own offices worldwide. As opposed to other organizations who utilize agents, Cultural Care Au Pair is able to provide direct oversight to this important process and make changes and modifications on an ongoing basis. This reflects a commitment to even higher quality and allows for more direct and efficient communication of the needs of our program participants to the staff around the world.
Based on your feedback, we have opened new recruitment countries including China, Thailand and Ireland. Again, with Cultural Care Au Pair staff in each of these offices, we are able to promote the program to applicants in these highly desirable locations and provide them with appropriate expectations and superior support as they prepare for their year in the U.S.
We have launched our new website at www.culturalcare.com with newly added features, testimonials, and information that you have asked for. One of the most exciting features of the website is the new Search and Select function which provides a more robust search engine for families who wish to engage more directly in the applicant search process.
In recognizing the demands of your busy schedules, we have once again reduced the length of the host family survey and will now send it out in the Fall only and we will no longer be sending the survey to families each Fall and Spring.
While we do have some smaller questionnaires for au pairs, we will be launching a comprehensive satisfaction survey specifically for au pairs in the Spring of 2012 which will allow Cultural Care to receive even more feedback from an even wider audience of program participants.
Please know that we review each and every survey response at the highest level of the organization and we thank you in advance for taking time out of your demanding schedule to complete this survey.
We now invite you to complete our Fall 2011 survey. This short survey should take only about 10 minutes to complete. Please try to answer all of the questions; however, if a question does not apply to you, simply leave it blank. Please be sure to complete the survey no later than September 29th. Rest assured that your responses, while not anonymous, will only be used to assist and inform the staff and Local Childcare Coordinators of Cultural Care and will not be shared with others or used in any other way.
Thank you in advance for your participation in this survey as well as your continued commitment to cultural exchange.
Sincerely,
Natalie Jordan
Senior Vice President
Cultural Care Au Pair”




